Shipping Policy/Product Guarantee
Live Arrival Guarantee:
We guarantee our silkworms to arrive safely! We include up to 15% more silkworms, in each order, to cover any DOA's.
If you receive dead silkworms, in excess of 15% of your order, you must let us know within 24 hours upon receiving your silkworms (after 24 hours, we will not replace dead silkworms). We request a video of the dead silkworms laid out on a paper towel. Unfortunately, we have received false claims of silkworms arriving dead. Therefore, video proof is mandatory.
USPS Priority Shipping:
Orders placed Monday and Tuesday will ship the next day.
Orders placed Wednesday through Sunday will be shipped on Monday.
Priority Express Shipping - Upon request only:
Orders placed Monday through Thursday.
Orders placed Thursday through Sunday will be shipped on Monday.