Shipping Policy/Product Guarantee

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Live Arrival Guarantee:

We guarantee our silkworms to arrive safely! We include up to 15% more silkworms, in each order, to cover any DOA's.

If you receive dead silkworms, in excess of 15% of your order, you must let us know within 24 hours upon receiving your silkworms (after 24 hours, we will not replace dead silkworms). We request a video of the dead silkworms laid out on a paper towel. Unfortunately, we have received false claims of silkworms arriving dead. Therefore, video proof is mandatory. 

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Shipping Policy:

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USPS Priority Shipping:

Orders placed Monday and Tuesday will ship the next day. 

Orders placed Wednesday through Sunday will be shipped on Monday. ​

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Priority Express Shipping - Upon request only:

Orders placed Monday through Thursday. 

Orders placed Thursday through Sunday will be shipped on Monday. ​